California (CCPA)
This section provides additional information for California residents under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered “personal information,” such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.
Information we collect from you
Customers
- Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
- Internet Activity
- Commercial Information, including purchases
- Financial Information, including credit or debit card number
- Location Information, including general location data
- Physical and Audio Data, including audio recordings
- Consumer Communications, including direct communications with our consumers
- Inferences from Other Data, including inferences created from other personal information collected
Subscribers
- Personal Identifiers, including name, email address, telephone number, and online Identifiers
- Internet Activity
Website Visitors
- Personal Identifiers, including name, email address, telephone number, and online Identifiers
- Internet Activity
- Location Information, including general location data
To the extent we process deidentified personal information, we will make no attempt to reidentify such data.
Information from other sources
We may collect personal information about you from third-party sources, including Data Brokers and Retail Partners.
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.We generally retain data according to the guidelines below.
| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, General location data | We delete or anonymize data concerning your use of our website within 10 years of collecting it. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 10 years from your last purchase with us. We may keep data beyond this period in anonymized form. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Purchases, Audio recordings, Direct communications with our consumers | We keep customer feedback and correspondence with our customer service for up to 10 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. |
| Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Direct communications with our consumers, Inferences created from other personal information collected | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Purchases, Direct communications with our consumers | We retain review, survey, and feedback data for up to 10 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
| Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers | We retain records related to privacy requests as long as necessary to comply with our legal obligations. |
| Data we collect for security purposes, including Name, Email address, Online Identifiers | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
| Data we collect for our lifetime warranty, including Name, Email address, Postal address, Purchases | We keep this data in perpetuity to fulfill our lifetime warranty. |
Why we process your information
We process personal information for the following business and commercial purposes:
- Analyzing Data
- Conducting Surveys
- Creating Customer Profiles
- Delivering Targeted Ads
- Fulfilling Customer Orders
- Improving our Products & Services
- Meeting Compliance & Legal Requirements
- Operating Our Website or Mobile Apps
- Preventing Fraud
- Processing Payments
- Providing Customer Support
- Sending Promotional Communications
- Tracking Purchases & Customer Data
How we disclose your information
We may disclose personal information about you for business and commercial purposes when you Customers:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Business Operations Tool, Commerce Software Tools, Customer Support Tools, Cybersecurity Providers, Data Analytics Providers, Fraud Prevention Tools, Governance, Risk & Compliance Software, and Sales & Marketing Tools | Ad Networks, Business Operations Tool, Commerce Software Tools, Data Analytics Providers, Data Brokers, Data Cooperative, Payment Processors, Retail Partners, and Sales & Marketing Tools |
| Internet Activity | Commerce Software Tools, Customer Support Tools, Cybersecurity Providers, Data Analytics Providers, and Sales & Marketing Tools | Ad Networks, Data Analytics Providers, Data Brokers, Data Cooperative, and Sales & Marketing Tools |
| Commercial Information | Commerce Software Tools, Customer Support Tools, Data Analytics Providers, and Sales & Marketing Tools | Ad Networks, Business Operations Tool, Commerce Software Tools, Data Cooperative, Payment Processors, and Sales & Marketing Tools |
| Financial Information | Commerce Software Tools | Payment Processors |
| Location Information | Fraud Prevention Tools and Sales & Marketing Tools | Data Analytics Providers |
| Physical and Audio Data | Customer Support Tools | None |
| Consumer Communications | Customer Support Tools and Sales & Marketing Tools | None |
| Inferences from Other Data | Fraud Prevention Tools and Sales & Marketing Tools | Ad Networks |
We may disclose personal information about you for business and commercial purposes when you Subscribers:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Commerce Software Tools, Customer Support Tools, Cybersecurity Providers, Data Analytics Providers, Fraud Prevention Tools, Governance, Risk & Compliance Software, and Sales & Marketing Tools | Ad Networks, Data Analytics Providers, Data Brokers, and Sales & Marketing Tools |
| Internet Activity | Commerce Software Tools, Customer Support Tools, Cybersecurity Providers, Data Analytics Providers, and Sales & Marketing Tools | Ad Networks, Data Analytics Providers, Data Brokers, and Sales & Marketing Tools |
We may disclose personal information about you for business and commercial purposes when you Website Visitors:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, Fraud Prevention Tools, Governance, Risk & Compliance Software, and Sales & Marketing Tools | Ad Networks, Data Analytics Providers, Data Brokers, and Sales & Marketing Tools |
| Internet Activity | Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, and Sales & Marketing Tools | Ad Networks, Data Analytics Providers, Data Brokers, and Sales & Marketing Tools |
| Location Information | Fraud Prevention Tools and Sales & Marketing Tools | Data Analytics Providers |
Information “sharing” and “selling”
We “share” certain personal information with third party ad networks for purposes of behavioral advertising, including Personal Identifiers, Internet Activity, Commercial Information, and Inferences from Other Data. This allows us to show you ads that are more relevant to you.
We “sell” certain personal data to third parties, as that term is defined in the CCPA, including Personal Identifiers, Internet Activity, Commercial Information, and Location Information.
You may opt-out of these data practices here.
We do not knowingly sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age.
Opt-out preference signals
Your browser settings may allow you to automatically transmit an opt-out preference signal, such as the Global Privacy Control (GPC) signal, to online services you visit. When we detect such a signal, we set the Global Privacy Platform privacy string in your browser so that any third party who respects that signal will not track your activity on our website. Your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. GPC is supported by certain internet browsers or as a browser extension. Find out how to enable GPC.
Your CCPA rights
Your privacy rights under the CCPA are described below. Make a Privacy Request by clicking here or by emailing us.
Right to Access
You have the right to access the specific pieces of personal information we have collected about you.
If you make an Access Request more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service.
Right to Delete
You have the right to request that we delete any personal information about you that you have provided to us. Subject to certain limitations, we will delete your personal information from our records and notify our service providers, contractors, and third parties that you have requested deletion of your personal information.
Right to Non-Discrimination
If you exercise your CCPA privacy rights, we will not discriminate against you by, for example, charging a different price or offering a different level or quality of products or services.
We will not retaliate against you, as an employee, applicant for employment, or independent contractor, for exercising your privacy rights.
Right to Opt-Out
You have the right to opt-out of any selling and sharing of your personal information.
You may exercise your right to opt-out here.
Right to Correct
You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.
Right to Limit the Use of Sensitive Personal Information
The Right to Limit does not apply because we do not use your sensitive personal information to infer characteristics about you.
Request Verification
Before we can respond to a privacy request, we will verify that you are the consumer who is the subject of the CCPA request. Requests to Opt-Out or Limit the Use of Sensitive Data (if applicable) do not require verification.
Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.