Below you will find answers to the most common questions you may have about NOMATIC and our products. If you still can’t find the answer you’re looking for, please feel free to reach out to us.
Returns & Exchanges
What is your return or exchange policy?
All items purchased on our website (with the exception of final sale or clearance items) can be returned or exchanged within up to 30 days after your purchase date.
What Condition Do Items Need To Be In For A Return Or Exchange?
To qualify for a refund or exchange, all items must be new, unused, and returned in their original packaging, with all original tags attached and in place.
Every return is carefully inspected by our inbound team. If an item is found to be damaged, used, or not in restockable condition, it will be set aside for review. In these cases, NOMATIC reserves the right to issue a partial refund based on the condition of the returned product.How Do I Start A Return?
Ready to get started? Click here to initiate your return. U.S. customers will receive a prepaid return label via email. For international orders, we cannot issue labels—returns must be shipped independently and are only eligible for refunds.
Please properly package items, remove original labels, attach the return label, and drop off the return at the designated carrier location.
Does my return label expire?
Yes. Return labels are valid for 30 days. If your label expires, email us for a new one.How can I make an exchange?
Exchanges are only available for the same product in a different color or size. For other items, choose store credit when starting your return and use it to place a new order.
Do I have to pay for shipping on exchanges?
Return shipping is free in eligible regions. Outbound shipping and any applicable duties are the customer’s responsibility.Gifts & Order Issues
How can I return or exchange a gift I received?
You’ll need the original order number to process a return. Please contact the gift giver for this info.
Refunds go to the original payment method unless you email us to request store credit instead.
What happens if I received the wrong item or a defective product?
Contact us with your order number and details. We’ll resolve the issue and provide a replacement and return instructions as needed.
Return Shipping Costs
What are your return shipping costs?
U.S. Customers: Prepaid return label provided. If Package Protection wasn’t selected at checkout, return shipping will be deducted from your refund based on discounted carrier rates:
• Accessories/Apparel: $6.99
• Bags: $13.99
• Luggage: $24.99International Orders
Customs, Duties & Import Fees
If you’re shipping to a country outside of the U.S., you may be charged customs duties, taxes, VAT, or other import fees. These are not included at checkout, and customers are responsible for paying these fees upon delivery.
What countries do you ship to?
We ship to most countries worldwide, with the exception of the following:
We do not currently ship to:
Afghanistan, Argentina, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brazil, Brunei, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Cuba, Fiji, French Polynesia, Georgia, Greenland, Guadeloupe, Guatemala, Hong Kong SAR (China), India, Iran, Iraq, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Macao SAR (China), Madagascar, Mongolia, Myanmar (Burma), Norfolk Island, Oman, Pakistan, Peru, Qatar, Russia, Saudi Arabia, Sri Lanka, Syria, Turkmenistan, Ukraine, United Arab Emirates, Uzbekistan, Yemen.
Note: We also do not ship NOMATIC-branded products to Europe. See below for details.
Due to a trademark issue, we can no longer sell our products under the NOMATIC brand name in Europe. To continue serving our European customers, we created GOMATIC — the same high-quality products, under a new name.
GOMATIC currently services the following countries:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.
Questions about GOMATIC?
Email: International Returns
International Customers: Responsible for return shipping, customs, and duties. No return labels provided.
Where should I send international returns?
Nomatic Returns
312 South 700 West, Suite 200
Pleasant Grove, UT 84062, USA
Include your packing slip, use a trackable service, and email us with your return claim ID and tracking number.
Didn’t find your answer?
Please don’t hesitate to reach out!
Contact us