This shipping policy applies to bags, backpacks, luggage, slings, and camera gear. Apparel, wallets, and accessories are covered only during their 1-year period under Year One terms (prepaid inbound shipping, NOMATIC-paid outbound shipping); the After Year One shipping fees do not apply to those categories.
Packaging Requirements
All returned products must be shipped in a secure corrugated cardboard box. Return labels may not be applied directly to the product, luggage shell, dust bag, or retail packaging. Products returned without proper external boxing will be refused and returned to the sender at the customer’s expense. NOMATIC is not responsible for damage incurred during transit due to improper packaging.
Year One (Months 1–12)
For approved claims submitted within the first twelve months of purchase:
- NOMATIC provides a prepaid inbound return shipping label
- NOMATIC covers outbound shipping for all approved repairs or replacements
After Year One (Month 13 Onward)
For approved claims submitted after twelve months, a flat inbound return shipping fee applies based on product type:
| Product Type | Flat Inbound Shipping Fee |
|---|---|
| Bags, backpacks, slings, and camera gear | $30 (contiguous U.S.) |
| Luggage | $50 (contiguous U.S.) |
| Alaska, Hawaii, and U.S. territories | Additional fees may apply |
| International shipments | Customer responsible for all fees and duties, and NOMATIC may provide a regional distributor where products could be sent. |
- NOMATIC will issue a return label once the flat shipping fee has been paid
- NOMATIC covers outbound shipping for all approved repairs or replacements
- Flat shipping fees are non-refundable once a return label has been issued
- Customers are responsible for securely packaging their returned product. NOMATIC is not liable for items lost or damaged in transit due to improper packaging